Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you use WOW Albania, including:

• Personal information such as your name, email address, and phone number when purchasing tickets or making reservations
• Event details including date, time, ticket quantity, and special requests
• Order information when you place orders through our platform
• Device information and usage data to improve our services

2. How We Use Your Information

We use the information we collect to:

• Process and manage your ticket purchases and orders
• Communicate with you about your purchases and provide customer support
• Improve and personalize your experience on our platform
• Send you important updates and notifications related to our services

3. Information Sharing

We may share your information with:

• Event organizers where you purchase tickets, to fulfill your requests
• Our technology provider, mycred.it, who provides the underlying platform, infrastructure, and transaction systems
• Service providers who assist us in operating our platform and conducting our business

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your personal information

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookies through your browser settings, but this may affect the functionality of our platform.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: